Legal Document

PRIVACY
POLICY

Last updated:

AG ENERGYS Engenharia Elétrica e Segurança do Trabalho, headquartered in Campo Grande – MS, Brazil, is committed to protecting the privacy and personal data of its clients, visitors, and partners. This Privacy Policy describes how we collect, use, store, and protect your data, in compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018).

1. Data Controller

The controller responsible for processing the personal data collected through this website is:

  • Company: AG ENERGYS Engenharia Elétrica e Segurança do Trabalho
  • Contact email (DPO/privacy): comercial@agenergys.com
  • Address: R. do Dracma, 571 – Vila Carlota, Campo Grande – MS, 79051-430, Brazil

2. Data We Collect

We may collect the following categories of personal data:

  • Contact data: name, phone number (WhatsApp), and email address, when you voluntarily send us a message;
  • Navigation data: IP address, browser type, pages visited, session time, and access source, automatically collected by traffic analysis tools;
  • Approximate location data: derived from the IP address, for geographic audience analysis;
  • Data provided in messages: any information you spontaneously include when contacting us via WhatsApp or email.

We do not collect sensitive data (such as health data, racial origin, religious beliefs, or biometric data) through this website.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases (art. 7 of LGPD):

  • Responding to contact requests and quotes — legal basis: execution of contract or preliminary procedures (art. 7, V);
  • Sending commercial proposals — legal basis: legitimate interest of AG ENERGYS (art. 7, IX), always respecting the holder's rights;
  • Website analysis and improvement — legal basis: legitimate interest (art. 7, IX);
  • Compliance with legal or regulatory obligations — legal basis: compliance with legal obligation (art. 7, II).

4. Data Sharing

AG ENERGYS does not sell, rent, or trade your personal data. We may share it only in the following cases:

  • With service providers who assist us in operating the website (hosting, traffic analysis), always under contractual obligation of confidentiality;
  • With public authorities, when required by law, court order, or legal process;
  • With technical partners strictly necessary for the execution of a service contracted by you, with your consent when applicable.

5. Cookies and Tracking Technologies

This website may use cookies and similar technologies to improve the browsing experience and collect aggregate usage data. The types of cookies used are:

  • Essential cookies: necessary for the basic operation of the website;
  • Analytical cookies: used to understand how visitors interact with the website (e.g., Google Analytics).

You can configure your browser to refuse all or some cookies. Refusal of analytical cookies does not prevent access to the website's content.

6. Data Retention

We keep your personal data for as long as necessary to fulfill the purposes for which they were collected, respecting the following criteria:

  • Contact data and communications: up to 5 (five) years after the last contact, for defense in possible claims;
  • Navigation data: up to 26 (twenty-six) months, in line with the standard practices of analysis tools;
  • Data related to formalized contracts: for the limitation period applicable to the nature of the contract, in accordance with the Brazilian Civil Code.

7. Your Rights as a Data Subject

The LGPD guarantees you, as a data subject, the following rights (art. 18), which can be exercised at any time by requesting our contact channel:

  • Confirmation of the existence of data processing;
  • Access to the data we hold about you;
  • Correction of incomplete, inaccurate, or outdated data;
  • Anonymization, blocking, or elimination of unnecessary or LGPD-noncompliant data;
  • Data portability to another service provider;
  • Elimination of data processed based on consent;
  • Information about the entities with which we share your data;
  • Revocation of consent, when processing is based on that hypothesis;
  • Opposition to processing carried out based on legitimate interest.

To exercise any of these rights, contact us at comercial@agenergys.com. We will respond within 15 (fifteen) business days.

8. Data Security

We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or improper disclosure. However, no transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

In the event of a security incident that may result in relevant risk or damage to the subjects, we will notify the National Data Protection Authority (ANPD) and the affected subjects within the deadlines provided by the LGPD.

9. Links to Third-Party Sites

This website may contain links to external sites (such as WhatsApp and Instagram). AG ENERGYS does not control or assume responsibility for the privacy practices of these third parties. We recommend reading their respective privacy policies.

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our data practices or applicable law. The current version will always be the one available on this page, with the revision date indicated in the header.

11. Contact and Privacy Channel

For questions, requests, or complaints related to the processing of personal data:

You can also submit a complaint to the National Data Protection Authority (ANPD) through their website gov.br/anpd.

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